FAQ
Have Questions About Our Services, Process or Anything else we do? Please Check Out Our Frequently Asked Questions Below.
What makes Gold Leaf Group Different from other Companies?
We always provide personalized service. When you call us, we personally answer the phones.
How Many Years have You been in Business?
We have been in business for over 30 years.
What types of Property do You Service?
We work on commercial sites.
How do I Improve My Business Curb Appeal?
When the grounds look well taken care of, it attracts people to your business. We will send a team member for a site visit and provide a sketch and or design. We will also give you an estimate with the most cost effective solution and then schedule the work.
What Happens to Plants in the Winter?
Plants go dormant in the winter and need proper pruning in the fall. We will prepare your plants for a safe winter.
Do Your Professionals Receive Ongoing Education on the Latest Industry Trends, Updates and Safety Measures?
Our professionals receive continuous education and training which keep them up to date on all aspects of the business and have numerous certifications.
Do Your Employees Speak English?
Yes, most of our staff is bilingual.
What Kind of Insurance do You Have?
We carry all of the required insurance for all of our projects.
Can you Provide References?
Yes, we work with subcontractors and general contractors.
How Will You Communicate and How Often?
We communicate regularly by email, but more importantly by telephone.
What Does Commercial Landscaping Include?
All services outside of the building.
Can I Pick the Design or Do You Pick?
We work with you and we are also happy to work with your designer if you have one.
Are you a Licensed Landscape Contractor?
Yes, we are MHIC certified & licensed general contractors.
Does Commercial Landscaping Include Paving?
We provide various types of paving. We also do paving and striping of parking lots.
Do you Provide Landscaping Maintenance? What Types of Maintenance Plans Do You Offer?
We do provide landscaping maintenance and will provide a plan to best fit your project and budget.
How Do You Schedule Your Clients?
We work closely with our clients and provide a written schedule that works best for them. we make sure that the number of visits is very clear.
Is Elaborate Landscaping Bad for the Environment?
When executed properly, elaborate landscaping is not bad for the environment.
Do You Provide Shrub Planting?
Yes, we do provide shrub planting, but we also plant large trees and all types of planting.
How Much Will My Project Cost?
Gold Leaf provides free estimates for any project requests.
What if My Property is Steep or Uneven?
Slope stabilization is one of our specialties. We are the best in the business and can handle any type of terrain.
How Long Will My Project Take?
A detailed schedule is provided for each project, so you will know exactly how long your project will take.
Will There Be the Same Leader at the Site All the Time?
Yes, the same leader will be at the site all the time.
How Often Do You Visit? Will There Be a Scheduled Day?
Once we start a project, we stay on it until it is finished.
What is the Best Time of Year for Landscape Installation?
This really depends on the project. We are happy to meet with you and discuss this. Call us anytime.
What is the Difference Between Annual and Perennial?
Annual comes out one time per year. Perennial comes out every year.
Are your Plants and Services Guaranteed?
Planting is guaranteed for one year. Lifetime guarantee if we maintain the property.
Would You Install and Modify Existing Landscape Designs I Have from Another Firm?
Yes, we can take other firms’ designs to meet your needs.
Can I Look at Materials or Plants Prior to my Project Being Performed?
We encourage our customers to be educated before we install.
Who do I Call with Billing Questions? When Will I be Billed?
Payment schedules are provided at the signing of the project or with an estimate. If you have billing questions, our corporate office is happy to help.
Why is Professional Maintenance Important?
There are three main reasons why professional maintenance of your property is important: to protect your investment, for environmental reasons, and also the property will be aesthetically pleasing.
What is Included in Your Maintenance Program?
A full detailed maintenance program will be provided for your site.
Do you Collect Grass Clippings After Each Mowing?
We remove large clumps of grass and leave small amounts of clippings for nutrient value.
What if it Rains on the Scheduled Maintenance Day?
You will be notified and the site will be serviced the following day.
Will Gold Leaf Provide a Free Estimate?
Yes.
Do you Provide Blower Truck Services?
We do provide Blower Truck Services.
Do you Require Term Contracts?
For maintenance, we offer annual contracts or multi-year contracts.
Do You Charge a Fee for The Design?
Not if the design is implemented. The design fee is credited back to you upon installation.
Can we Rely on You?
Yes, we are very confident that you can rely on us 100%!
What is the Best Time for Over Seeding and Turf Renovation?
Generally, the fall is the best time.
When is the Best Time to Plant?
The best time to plant is usually in the fall.
What is the Difference Between Hard and Soft Landscaping?
Hardscaping is non-living/inorganic. Softscaping is living material
What Areas Do You Service?
We service the Mid-Atlantic Region.
When Is the Best Time To Reinvent Landscaping?
The best time is right now.
What are Your Payment Options?
We accept credit cards, checks, and cash as well as offer bank financing for larger jobs.
Are you a Iicensed Landscaper?
We licensed, bonded, and insured
Do you Provide Free Estimates?
We provide free written estimates for all your landscape needs.
Do you Provide Custom Landscape Designs?
Yes, we provide full CAD Design. We have landscape architects on staff.
Do you Provide Any Warranties or Guarantees on Installations?
We provide a 1-year guarantee on plantings and our work.
How Long Does it Take to Get an Estimate?
We try and provide next-day estimates but depending on the time of year it could take up to three days.
Do I Need to Be Home When You Do the Job?
You do not need to be home for us to complete your job.
What Happens if I Am Dissatisfied With My Landscape Design?
If you are not happy with your landscape design our designers will provide you with up to 2 design changes.
Can I Contact You For a Landscape Consultation?
We do landscape consulting for a $150 fee.